Refund & Cancellation Policy
Last updated · 24 June 2026
Digital books are delivered instantly — here's exactly when we refund.
This policy explains refunds and cancellations for digital products bought from NIM Books (nexinfinitymeta.ai), operated by NexInfinity Meta (OPC) Private Limited. We want you to be happy with your purchase — and we also have to be fair about products that are delivered instantly.
1. Nature of the products
Our books are digital goods delivered electronically and downloadable immediately after payment. Once a file has been downloaded, it cannot be “returned”. For that reason, completed purchases are generally final and non-refundable, except in the cases below.
2. When we will give a refund
We will gladly issue a full refund if, within 7 days of purchase, any of the following apply:
- You were charged but did not receive access to your download.
- You were charged more than once for the same order (we refund the duplicate).
- The file is corrupt or unreadable and we are unable to provide a working copy.
- You were charged in error / made an accidental purchase and have not substantially downloaded or used the product.
3. When we may not give a refund
We may decline a refund where the product has been downloaded and used and none of the situations above apply — i.e. simply changing your mind after consuming the content. If you’re unsure a book is right for you, please read the free sample chapter and the detailed descriptions before buying.
4. How to request a refund
Email support@nexinfinitymeta.ai from the address you used to purchase, with your order reference and a short description of the issue. We aim to respond within 2–3 business days.
5. How refunds are processed
Approved refunds are made to your original payment method via Razorpay. Once processed, it typically takes 5–7 business days for the amount to appear, depending on your bank or card issuer.
6. Cancellations
There is nothing to cancel before purchase. If you joined the waitlist, you can unsubscribe at any time using the link in our emails or by contacting us — no charge is involved.
7. Contact
Any questions about refunds? Email support@nexinfinitymeta.ai.